The best help desk software for small business

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Small teams need a help desk that’s quick to set up and cheap per agent, and AI that’s priced predictably.

The full list

Best value

★★★★★★★★★★ 4.5 · Best for small and mid-size support teams that want an easy, affordable help desk

Growth from $19/agent billed yearly; 500 AI sessions included.

Best with a free CRM

★★★★★★★★★★ 4.4 · Best for small businesses that want a free CRM that can grow with them

Tickets and chat connected to your contacts.

Best to grow into

★★★★★★★★★★ 4.4 · Best for growing and enterprise support teams that need a proven, scalable help desk

Support Team from $19/agent billed yearly.

Best AI-first

★★★★★★★★★★ 4.4 · Best for saaS and digital businesses that want AI to handle most first-line support

Fin answers questions from $0.99 per outcome.

Tool	Our rating	Category	Free plan	Paid from	Year 1 (cheapest paid)
Freshdesk	4.5/5	Customer support	No	$19/mo	$228
HubSpot	4.4/5	Productivity & CRM	Yes	$20/mo	$180
Zendesk	4.4/5	Customer support	No	$25/mo	$228
Intercom	4.4/5	Customer support	No	$29/mo	$348

Checked Oct 10, 2026. Details change: confirm on the provider’s site.

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