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Zendesk review & pricing

★★★★★★★★★★ 4.4 our rating

The best-known customer service platform: ticketing, live chat, voice, help center and AI agents in one suite, with a huge app marketplace. Powerful, but costs add up per agent and per AI resolution.

From $25 /user/moVisit Zendesk

Best for: Growing and enterprise support teams that need a proven, scalable help desk

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By Web Tool Ratings editors · Updated · How we rate

What we like

  • Mature, full-featured omnichannel suite
  • 1,000+ marketplace integrations
  • AI agents included, billed per automated resolution

Watch out for

  • Suite Professional is $115/agent billed yearly
  • AI resolutions beyond the included allowance cost $1.50-$2 each
  • Add-ons like Copilot ($50/agent) raise the real cost

Key facts

CategoryCustomer support
Free planNo: 14-day free trial
Cheapest paid plan (monthly)$25/mo
Same plan billed yearly$19/mo
Top planSuite Professional: $149/mo
SeatsPer agent
Trial / refund14-day free trial of Suite Professional
PlatformsWeb, iOS, Android

Checked Oct 9, 2026 on the official site. Prices and terms change: confirm before you buy.

Zendesk plans & pricing

PlanBilled monthlyBilled yearly (per month)Cost per yearWhat you get
Support Team$25$19 save 24%$228Per agent; email, social and ticketing
Suite Team$69$55 save 20%$660Per agent; adds chat, voice, help center, AI agent
Suite Professional$149$115 save 23%$1,380Per agent; SLAs, multilingual, more AI resolutions
Suite EnterpriseCustom--Custom
Copilot (AI add-on)not listed$50$600Per agent, billed annually

List prices for one user, checked Oct 9, 2026. Taxes extra; per-user plans multiply by seats. Vendors change plans often: confirm on Zendesk’s pricing page. Add it to the stack cost calculator →

Is Zendesk free? Free plan, trial and discounts →

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Alternatives to Zendesk

Freshdesk

★★★★★★★★★★ 4.5 · Best for small and mid-size support teams that want an easy, affordable help desk

Freshworks’ help desk: easy ticketing, automations and a self-service portal at a lower per-agent price than Zendesk, with Freddy AI agents and copilot as add-ons.

Category
Customer support
Free plan
No
Paid from
$19/mo
Billed yearly
$19/mo
From $19 /user/moVisit Freshdesk Full review

Intercom

★★★★★★★★★★ 4.4 · Best for saaS and digital businesses that want AI to handle most first-line support

An AI-first customer service platform built around Fin, its AI agent that resolves customer questions, plus a modern inbox, help center and in-app messaging.

Category
Customer support
Free plan
No
Paid from
$29/mo
Billed yearly
$29/mo
From $29 /user/moVisit Intercom Full review

Compare Zendesk

Zendesk vs FreshdeskZendesk vs Intercom