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Freshdesk review & pricing

★★★★★★★★★★ 4.5 our rating

Freshworks’ help desk: easy ticketing, automations and a self-service portal at a lower per-agent price than Zendesk, with Freddy AI agents and copilot as add-ons.

From $19 /user/moVisit Freshdesk

Best for: Small and mid-size support teams that want an easy, affordable help desk

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By Web Tool Ratings editors · Updated · How we rate

What we like

  • Growth plan from $19/agent billed yearly
  • Easy to set up and use
  • First 500 AI agent sessions included

Watch out for

  • Extra AI sessions cost $49 per 100
  • Copilot is an add-on, not on Growth
  • Monthly prices are higher (about 20% more)

Key facts

CategoryCustomer support
Free planNo free plan listed on the pricing page: 14-day trial
Cheapest paid plan (monthly)$19/mo
Same plan billed yearly$19/mo
Top planEnterprise: $89/mo
SeatsPer agent
Trial / refund14-day trial with Enterprise features
PlatformsWeb, iOS, Android

Checked Oct 9, 2026 on the official site. Prices and terms change: confirm before you buy.

Freshdesk plans & pricing

PlanBilled monthlyBilled yearly (per month)Cost per yearWhat you get
Growthnot listed$19$228Per agent, billed yearly; ticketing, automations
Pronot listed$55$660Per agent, billed yearly; round-robin, custom reports
Enterprisenot listed$89$1,068Per agent, billed yearly; skill-based routing, sandbox
Freddy AI Copilot (add-on)not listed$29$348Per agent (Pro and Enterprise)

List prices for one user, checked Oct 9, 2026. Taxes extra; per-user plans multiply by seats. Vendors change plans often: confirm on Freshdesk’s pricing page. Add it to the stack cost calculator →

Is Freshdesk free? Free plan, trial and discounts →

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Alternatives to Freshdesk

Zendesk

★★★★★★★★★★ 4.4 · Best for growing and enterprise support teams that need a proven, scalable help desk

The best-known customer service platform: ticketing, live chat, voice, help center and AI agents in one suite, with a huge app marketplace. Powerful, but costs add up per agent and per AI resolution.

Category
Customer support
Free plan
No
Paid from
$25/mo
Billed yearly
$19/mo
From $25 /user/moVisit Zendesk Full review

Intercom

★★★★★★★★★★ 4.4 · Best for saaS and digital businesses that want AI to handle most first-line support

An AI-first customer service platform built around Fin, its AI agent that resolves customer questions, plus a modern inbox, help center and in-app messaging.

Category
Customer support
Free plan
No
Paid from
$29/mo
Billed yearly
$29/mo
From $29 /user/moVisit Intercom Full review

Compare Freshdesk

Freshdesk vs ZendeskFreshdesk vs Intercom